You are here:/Refining the Art of Asking Why

Many companies which have successful Lean Manufacturing programs, use a 5 Interrogative approach for technical problem solving. By the end of the year, the result is a « problem ». This can be a very powerful way of doing it. However, there are two major challenges with the 5 Why approach; The first is the answer to the question. Knowing and perceiving are not the same thing. The second is how the question is phrased. A subtle change in the wording will lead the team in a completely different direction. At Shainin, we are also interested in asking why, in order to get to the true root cause of problems. Our focus is on perfecting what questions.

By |2018-04-13T12:49:06+00:00avril 13th, 2018|Shainin Articles of Interest|0 Comments
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