Red X® problem solving is a skill that needs to be learned and developed. As with any skill, students must pass through four phases of competence before they are fully developed. We all start out Unconsciously Incompetent: we don’t know what we don’t know. When we become exposed to a new skill, we suddenly become Consciously Incompetent: we realize that there is a potentially useful skill that we can’t perform. If we decide to invest the time and effort in learning the skill, we can eventually become Consciously Competent: if we are focused, we will perform the skill properly. With further practice, we eventually become Unconsciously Competent: the skill has become a habit, performing it properly is now second nature.
Many companies which have successful Lean Manufacturing programs, use a 5 Interrogative approach for technical problem solving. By the end of the year, the result is a "problem". This can be a very powerful way of doing it. However, there are two major challenges with the 5 Why approach; The first is the answer to the question. Knowing and perceiving are not the same thing. The second is how the question is phrased. A subtle change in the wording will lead the team in a completely different direction. At Shainin, we are also interested in asking why, in order to get to the true root cause of problems. Our focus is on perfecting what questions. Some of our clients have shown our approach as "
We are often asked to describe the difference between Shainin and Six Sigma. That question is more than it is. Shainin has developed standalone programs to help our clients achieve their Six Sigma goals. In other instances, Shainin technology has greatly enhanced existing Six Sigma programs.
Combining Lean and Six Sigma has become extremely popular. Everywhere I turn, Six Sigma programs have morphed into Lean Six Sigma. Lean Six Sigma is designed to combine business improvement methods to improve quality and efficiency. Lean production emphasizes the elimination of waste; Six Sigma strives for improvement in process performance. The Six Sigma is the first step in the development of the Six Sigma process.