Get a grip on the chaos.
Transform your approach.

Solve complex problems with an innovative structure & refined simplicity that yields speed to resolution.

Unsolved Problems drain your team, your bottom line & your reputation

Sleepless nights and stressed out days don’t have to be your normal. You need a different approach.

Most companies live with unsolved problems. Are you tired of hearing “it can’t be solved” or “that’s just how it works”? Are you fed up with having a growing list of problems and a shrinking list of solutions?

There is another way. You can change it.

We Know.
We've been there.
We can help.

70+

years of problem-solving experience

472+

crisis problems resolved over the past decade

7555+

problem solvers developed and certified in the past 10 years

Problem Solving to Suit your Needs

Problem solving services to fit your application, industry, and team.

A problem solving partner you can rely on

Reduce and eliminate quality & process problems with an expert partner to guide you in solving the “unsolveable” problems.

01 | Get Acquainted

Each business is different & our recommendations for yours will be customized down to the last detail. As a global problem solving resource, we have problem solvers that understand and speak your language.

02 | Create Partnership

We’ll solidify our partnership with a custom proposal and an agreement. Our partners often don’t want their business in the public eye. Our agreement encompasses both privacy and IP.

03 | Follow our strategy

Our experts guide your team to actual results. From programs geared toward root cause training to urgent problem solving needs, our strategy yields rapid resolution for your toughest issues.

04 | Happy stakeholders

When you can solve tough problems consistently, everyone wants you on their team. You can breathe easy knowing that your team is equipped to handle anything.

Trusted by brands like

Solve complex problems fast!

Dorian Awards Criteria

Team Project Awards

Product Development
PROJECT OF THE YEAR

This category recognizes technical problems solved during product development and launch. These projects typically have small sample sizes to work with. Product development begins the lifecycle of a product. Projects that win this award will demonstrate:

  • Potential impact of the problem.
  • Effective use of the Shainin Red X® tools to uncover the root cause.
  • The timeline of resolution from initial discovery to solution implemented. 
  • Explanation of lessons learned and how to use this knowledge in the future.

Dorian Awards Criteria

Team Project Awards

Field Reliability
PROJECT OF THE YEAR

Field failures impact more than just your bottom line. This category is dedicated to projects that focus on field issues such as ‘No Trouble Found’, fatigue failures, and other destructive or malfunction events. Projects that win this award will demonstrate:

  • Initial impact of the problem.
  • Creative and effective use of the Shainin Red X® tools to uncover the root cause.
  • Speed and efficiency in resolving the issue.  
  • Impact of resolving the problem.

Dorian Awards Criteria

Team Project Awards

PLANT MANUFACTURING
PROJECT OF THE YEAR

Manufacturing is a world all its own. With the fast-moving pace, the speed of solving problems matters. The Plant Manufacturing Project of the Year Award recognizes projects that resolve complex problems in ongoing production which impact the end user, company bottom line, production quality rates, and the like. Projects that win this award will demonstrate:

  • Technical difficulty or complexity in resolving the issue.
  • Creative and effective use of the Shainin Red X® tools to uncover the root cause.
  • How the solution or information discovered was leveraged.
  • Timeline for resolving the issue.
Shainin Master Digital Badge Mockup

John Abrahamian

Executive VP - Problem Solving

John Abrahamian is a highly respected problem solver as well as an expert in the field of Lean manufacturing, with a career spanning over three decades. Throughout his career, John has become renowned for his innovative approach to problem-solving and his unwavering dedication to customer satisfaction. 
  
After receiving his BS in Mechanical Engineering from the University of Connecticut in 1985, John began his career as a design and development engineer at Pratt & Whitney. It was during this time that his interest in problem-solving first emerged. By 1994, John had become a Continuous Improvement Manager at the company. During his tenure, John led Pratt & Whitney’s efforts in Lean manufacturing and Value Engineering. 
  
In 1990, John began pursuing his MBA in Operations Management, where he was first introduced to the concept of Lean manufacturing, and this influenced the direction of his career. In 1996, he was encouraged by his Pratt & Whitney team to take Shainin Red X training, building on his Lean manufacturing efforts. This training proved to be a turning point in John’s career, igniting his passion for problem-solving and setting him on a path to becoming one of the industry’s most respected experts. 
  
In 1998, John joined Shainin, where he has spent the last 25 years pursuing his passion for problem-solving. During his time here, John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin methods, seeding what would ultimately become Resilient Engineering.  
  
Despite his busy schedule, John still finds time to pursue his hobbies, which include golfing, stand-up paddleboarding, and skeet shooting. He especially enjoys traveling with his wife and spending time with family, including his three grandsons. 
  
Having the opportunity to work in a wide variety of industries, experiencing different cultures and meeting new and interesting people gives John the kind of job satisfaction that makes him grateful to be in this field of work. He truly enjoys creating meaningful relationships with his customers and inspiring ordinary engineers to become extraordinary problem solvers. 

Dorian Awards Criteria

Red X® Master of the Year Award

The Red X® Master of the Year Award is for leaders with a Red X® Master Certification who have increased the impact of problem solving using Shainin technologies within their organization. To be considered for this award, the submission must meet the following criteria:

  • Applies leadership skills to expand the impact of Shainin technologies within the organization.
  • Results include projects that made a significant impact improving business performance.
  • The number of individuals coached to certification.

Dorian Awards Criteria

Team Project Awards

This category of awards is for project teams who have demonstrated outstanding application of Shainin methodologies in solving complex problems within their company.

To be considered for this award, the submission must meet the following criteria:

  • Speed and efficiency of the problem solved
  • Technical difficulty and complexity of the problem solved
  • Project impact and leverage across the organization
  • Creative use of Shainin technologies
  • Clarity of the project documentation