About Shainin

Stop Drowning. Start Solving. And Get Really Good At It.

Partner with a team that will get you there

Solving problems shouldn't be what holds you back from delivering For Your customers

Let’s be real. Hearing “we’re going to source another vendor” or “we’re having too many failures” from your stakeholders is never a good place to be.

Because no matter how much your customer likes you,
repeated failures and problems can’t be overlooked.

And that’s where
we come in…

You need different. And we do things differently to get you better results.

We’re Shainin

Here to TRANSFORM how
you solve problems.
Dorain Shainin smiling for a photo in black and white

A problem solving company wasn’t originally the goal. But after years of helping companies around the world get better quality products, fewer defects, and higher reliability, Dorian Shainin formalized his methods of helping others into:

Simple & Powerful Problem-solving tools

for any business

No matter 
the industry

Over the years,

We’ve helped businesses in multiple industries solve their chronic quality problems and business process disruptions.

Companies like Bosch & Philips have partnered with us to develop problem solving programs to develop their teams into expert problem solvers.

For a team that began as one man, we’re proud to assist companies in transforming how they solve problems to an efficient solving machine with impressive speed.

Dorian Shainin discussing the Shainin Method in an interview
John Abrahamian on the production floor at a client having a conversation about a complex problem

Our Different Approach

Simple in Form

We believe problem solving tools shouldn’t take a masters degree in statistics to use. Our process and tools have been refined & honed to make them approachable for everyone on your team.

Focus

Solving complex problems requires focus. We take time to fully define the problem we’re working on before jumping in. Our main focus is the root of the problem causing your specific pain.

Y to X

You don’t have to know all the causes of variation, just the ones that matter. We start with the outcome and converge to the root cause, not the other way around. It works, and it works fast.

Doing things differently

Focus on what matters

Many companies live with unsolved problems. But they don’t have to. Our client’s challenges wake us up in the morning and sometimes keep us up at night, but we wouldn’t have it any other way.

We believe that every problem is solveable with the right tools and the right team. From decades of innovations to hiring the right team, we feel we’ve got the perfect combination of tools and team to truly transform how organizations solve their most critical problems.

A team of innovators

Making life Easier with innovative methods

The Shainin Team is driven by a need to help solve problems. We work in some of the most complex industries in the world. Combine that with being the go-to problem-solving partner to fortune 100 companies and high-volume manufacturers pushes us to innovate each day to make life easier.

Our team is inspired by the new challenges that our partners bring and is constantly working to create the simple but effective solutions and tools to serve them best.

We get to learn new things and help our clients regain confidence in their operations and teams every day. We think there’s no better way to use our skills than that.

Three problem solvers discussing and examining an automotive cover
Interested in joining our team?

Meet the leaders

Craig Hysong Headshot
President & CEO
Craig Hysong
John Abrahamian Headshot
Executive VP - Problem Solving
John Abrahamian
Dick Shainin Headshot
Executive VP - Training services
Dick Shainin
Constantin Berg Headshot
VP of Operations
Constantin Berg
Headshot of Sergio Lizarraga, Shainin's General Director- Latin America
Gen. Manager - Latin America
Sergio Lizarraga
Headshot of Esther Fondermann, Shainin's Technical Director
Technical Director
Esther Fondermann
Director Business Development
Tom Smith
Headshot of Diane Schwarzkopf, Shainin's Chief Financial Officer
CFO
Diane Schwarzkopf
Pete Shainin Headshot
Chairman
Pete Shainin
Headshot of Nicole Tennenhouse, Shainin's General Counsel
General Counsel
Nicole Tennenhouse
Never Out of Reach

Worldwide Resources

We are never out of reach. You have access to our global network of experts who concentrate their knowledge and expertise on the issues that matter to you.

Shainin combines global scale with local focus. In most places, our team will not only speak your language, we will understand your customs and how business gets done.

Greyscale map of Shainin Worldwide locations
Seattle skyline at night in a hexagon frame
Seattle, Wa - USA

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Detroit Skyline in the daytime in a hexagon shaped frame
Detroit, MI - USA

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Sao Paulo Skyline in the daytime in a hexagon shaped frame
Sao Paulo, Brazil

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Munich Skyline in the daytime in a hexagon shaped frame
Munich, Germany

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Pune Skyline at dusk in a hexagon shaped frame
Pune, India

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Shanghai Skyline in the daytime in a hexagon shaped frame
Shanghai, China

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Complex issues require innovation

Review our Decades of Innovation

After decades of innovation, we’ve developed the ideal combination of statistical rigor and simplified tools to create a transformative problem solving approach.

Examining Parts

“Talk to the Parts”

Talking to the parts moves away from speculating about what could be wrong and provides a structured, disciplined approach that gets you to the real culprit in a more efficient manner.
CATEGORY: Complex Technical Problem Solving
Light Graphs over Red Background

Service Monitoring

 
Service Monitoring is a method for discovering dangerous failure modes when new products are put into actual service. The purpose for service monitoring is to supplement lab testing in anticipation of environmental stresses that aren’t expected. This can expose serious problems before they impact the customer.
Category: Product Development & Reliability
Large 3D Serif Red X

Red X Principle

 
When you have a challenging problem with a hidden source, often the instinct is go through every potential driver of the issue. However, the Red X principle allows you to converge on the single driver that contributes to most of the variation, allowing you to quickly identify and understand the problem.
CATEGORY: Complex Technical Problem Solving
Multiple mechanical components laid on table neatly

Component Search

 
Component Search was born from a serious issue with hydraulics in airplanes. This technique isolates components in a system that contribute to variations. It is a highly disciplined, structured approach that allows the user to quickly isolate whether the problem is coming from the assembly process or from the parts, then pinpoints WHICH parts are contributing to the difference.
CATEGORY: Complex Technical Problem Solving
Apollo 13 Command Module post mission

Overstress Probe Testing

 
Overstress probe testing is a method Dorian developed to support Grumman in the development of the lunar module in the Apollo program. NASA required the lunar module have a reliability of 99.99%, or 1 failure in 10,000 missions. In the field of reliability, what’s meaningful is the ability to predict reliability with confidence. With overstress probe testing, Dorian could get 90% confidence for 99.99% reliability, which won him the contract. Used in the Apollo program, the lunar module was 100% reliable. In fact, in Apollo 13, the service module exploded, and the command module was damaged. Because the lunar module was so reliable, the astronauts were saved. In short, this testing helps users identify failure modes they wouldn’t otherwise anticipate.
CATEGORY: Product Development & Reliability
Graph of data outside of limits

Tolerance Parallelogram

 
The Tolerance Parallelogram is a graphical technique that allows engineers to establish tolerances for the Red X that are related to their customers’ actual experience. Most tolerances established for manufacturing are based on design engineer judgement; however, this technique allows engineers to establish realistic tolerances so that the product performs to customer expectations.
CATEGORY: Process Management & Control
Typewriter vs computer

B vs C

 
This simple, quick statistical test determines if a new design or method is better than the current one. Completed with extraordinarily small sample sizes, this test can be used to test a potential solution in manufacturing problems.
CATEGORY: Confirmation Testing
Measurement Method: Calipers with parts sitting on a technical drawing

Isoplot

 
This graphical technique allows engineers to assess the variability of a measurement system. This helps them see key differences as well as determine how much of the variation is due to measurement variation and how much is coming from the parts themselves.
CATEGORY: Complex Technical Problem Solving
Red Question mark piled on top of black question marks

Variable Search

 
Variable Search allows customers to experiment with more factors without resorting to a fractional factorial. It also allows designed experiments to be completed with more than four factors without confounding.
CATEGORY: Complex Technical Problem Solving

Two red puzzle pieces being comparedPaired Comparison

Allows users to identify the specific feature or input that’s driving a ifference, making it a detailed tool for identifying the Red X. It gets the customer to the final answer.

CATEGORY: Complex Technical Problem Solving

 

Man holding domino with effectiveness on it and inserting it into his process dominos

Rolling Top 5

 
Rolling Top 5 is a system that brings structure and discipline to the leadership role on problem-solving teams. Even better, it magnifies the impact of problem-solving programs, at least doubling the ROI of the program!
CATEGORY: Executive Coaching
Part being Measured

Tolerance Ellipse

The tolerance ellipse allows the user to establish tolerances for two inputs together, called a Red X and a strong pink X. It also allows the user to establish two customer-identified inputs that are important, giving more flexibility in choosing significant inputs.
CATEGORY: Process Management & Control
Strategy spelled on yellow blocks

FACTUAL

Every problem-solving method needs a roadmap. For RedX, FACTUAL functions as the structure for finding and controlling Red Xs, leading the user to the hidden cause of complex technical problems when it matters most.
CATEGORY: Complex Technical Problem Solving
Process Improvement chalk board Graphic

TransaXional Strategies

 
Technical problem solving is one thing, but business process problems are another. Technical problems are bound by physics, but business processes aren’t. Our journey to assist customers in business process problem solving started as a single customer challenge, but we found we loved it. This led to the creation of the TransaXional method, a solidified roadmap for solving business process problems.
CATEGORY: Business Process Improvement & Optimization
Blank problem solving Function model

Function Models

 
A function model is a functional base description of a system in order to identify how it really works. This Y to X approach helps users understand how processes actually work, which provides a robust frame for the process that is being perfected.
CATEGORY: Product Development & Reliability
Red Strategy line through maze

Strategy Diagram

 
The Strategy Diagram is a tool for documenting the structure of a system. This allows the problem solver to make choices as to which strategy is going to be most efficient, which helps the user map out exactly where to focus their efforts in terms of testing the system.
CATEGORY: Complex Technical Problem Solving
Strategy spelled on yellow blocks

DETAIL

 
Every problem solving method needs a roadmap. For TransaXional, DETAIL functions as the structure for solving business process problems, aiding problem solvers in pinpointing the hidden causes of these serious problems.
CATEGORY: Business Process Improvement & Optimization
Product Design and Launch strategy session

Resilient Engineering

This system is ideal for new process and product development. It provides users with a finite number of functions that must go right in order for the system to work, which helps companies achieve a trouble-free product launch.
CATEGORY: Product Development & Reliability
Red Question Mark on top of other question marks

NTF or No Trouble Found

 
This problem-solving method is designed to combat those problems where the answer has previously been “NTF,” or no trouble found. It allows users to address challenging problems when it appears there is no issue present.
CATEGORY: Product Development & Reliability
Handdrawn decision tree

Corrective Action Trees

This is a tried-and-true method of documenting the structured innovation required when the Red X turns out to be outside of the manufacturer’s control. When outside energy is causing failure, the corrective action tree finds what options users have to make up for issues that are present.
CATEGORY: Complex Technical Problem Solving
Examining Parts

"Talk to the Parts"

Talking to the parts moves away from speculating about what could be wrong and provides a structured, disciplined approach that gets you to the real culprit in a more efficient manner.
CATEGORY: Complex Technical Problem Solving
Light Graphs over Red Background

Service Monitoring

Service Monitoring is a method for discovering dangerous failure modes when new products are put into actual service. The purpose for service monitoring is to supplement lab testing in anticipation of environmental stresses that aren’t expected. This can expose serious problems before they impact the customer.
Category: Product Development & Reliability
Large 3D Serif Red X

Red X Principle

When you have a challenging problem with a hidden source, often the instinct is go through every potential driver of the issue. However, the Red X principle allows you to converge on the single driver that contributes to most of the variation, allowing you to quickly identify and understand the problem.
CATEGORY: Complex Technical Problem Solving
Multiple mechanical components laid on table neatly

Component Search

Component Search was born from a serious issue with hydraulics in airplanes. This technique isolates components in a system that contribute to variations. It is a highly disciplined, structured approach that allows the user to quickly isolate whether the problem is coming from the assembly process or from the parts, then pinpoints WHICH parts are contributing to the difference.
CATEGORY: Complex Technical Problem Solving
Apollo 13 Command Module post mission

Overstress Probe Testing

Overstress probe testing is a method Dorian developed to support Grumman in the development of the lunar module in the Apollo program. NASA required the lunar module have a reliability of 99.99%, or 1 failure in 10,000 missions. In the field of reliability, what’s meaningful is the ability to predict reliability with confidence. With overstress probe testing, Dorian could get 90% confidence for 99.99% reliability, which won him the contract. Used in the Apollo program, the lunar module was 100% reliable. In fact, in Apollo 13, the service module exploded, and the command module was damaged. Because the lunar module was so reliable, the astronauts were saved. In short, this testing helps users identify failure modes they wouldn’t otherwise anticipate.
CATEGORY: Product Development & Reliability
Graph of data outside of limits

Tolerance Parallelogram

 
The Tolerance Parallelogram is a graphical technique that allows engineers to establish tolerances for the Red X that are related to their customers’ actual experience. Most tolerances established for manufacturing are based on design engineer judgement; however, this technique allows engineers to establish realistic tolerances so that the product performs to customer expectations.
CATEGORY: Process Management & Control
Typewriter vs computer

B vs C

 
This simple, quick statistical test determines if a new design or method is better than the current one. Completed with extraordinarily small sample sizes, this test can be used to test a potential solution in manufacturing problems.
CATEGORY: Confirmation Testing
Measurement Method: Calipers with parts sitting on a technical drawing

Isoplot

 
This graphical technique allows engineers to assess the variability of a measurement system. This helps them see key differences as well as determine how much of the variation is due to measurement variation and how much is coming from the parts themselves.
CATEGORY: Complex Technical Problem Solving
Red Question mark piled on top of black question marks

Variable Search

 
Variable Search allows customers to experiment with more factors without resorting to a fractional factorial. It also allows designed experiments to be completed with more than four factors without confounding.
CATEGORY: Complex Technical Problem Solving
Two red puzzle pieces being compared

Paired Comparison

A paired comparison allows users to identify the specific feature or input that’s driving a difference, making it a detailed tool for identifying the Red X. In short, it helps pinpoint the hidden cause of the problem quickly and easily.

CATEGORY: Complex Technical Problem Solving
Man holding domino with effectiveness on it and inserting it into his process dominos

Rolling Top 5

Rolling Top 5 is a system that brings structure and discipline to the leadership role on problem-solving teams. Even better, it magnifies the impact of problem-solving programs, at least doubling the ROI of the program!
CATEGORY: Executive Coaching
Part being Measured

Tolerance Ellipse

The tolerance ellipse allows the user to establish tolerances for two inputs together, called a Red X and a strong pink X. It also allows the user to establish two customer-identified inputs that are important, giving more flexibility in choosing significant inputs.
CATEGORY: Process Management & Control
Strategy spelled on yellow blocks

FACTUAL

Every problem-solving method needs a roadmap. For RedX, FACTUAL functions as the structure for finding and controlling Red Xs, leading the user to the hidden cause of complex technical problems when it matters most.
CATEGORY: Complex Technical Problem Solving
Process Improvement chalk board Graphic

TransaXional Strategies

 
Technical problem solving is one thing, but business process problems are another. Technical problems are bound by physics, but business processes aren't. Our journey to assist customers in business process problem solving started as a single customer challenge, but we found we loved it. This led to the creation of the TransaXional method, a solidified roadmap for solving business process problems.
CATEGORY: Business Process Improvement & Optimization
Blank problem solving Function model

Function Models

 
A function model is a functional base description of a system in order to identify how it really works. This Y to X approach helps users understand how processes actually work, which provides a robust frame for the process that is being perfected.
CATEGORY: Product Development & Reliability
Red Strategy line through maze

Strategy Diagram

 
The Strategy Diagram is a tool for documenting the structure of a system. This allows the problem solver to make choices as to which strategy is going to be most efficient, which helps the user map out exactly where to focus their efforts in terms of testing the system.
CATEGORY: Complex Technical Problem Solving
Strategy spelled on yellow blocks

DETAIL

 
Every problem solving method needs a roadmap. For TransaXional, DETAIL functions as the structure for solving business process problems, aiding problem solvers in pinpointing the hidden causes of these serious problems.
CATEGORY: Business Process Improvement & Optimization
Product Design and Launch strategy session

Resilient Engineering

This system is ideal for new process and product development. It provides users with a finite number of functions that must go right in order for the system to work, which helps companies achieve a trouble-free product launch.
CATEGORY: Product Development & Reliability
Red Question Mark on top of other question marks

NTF or No Trouble Found

 
This problem-solving method is designed to combat those problems where the answer has previously been "NTF," or no trouble found. It allows users to address challenging problems when it appears there is no issue present.
CATEGORY: Product Development & Reliability
Handdrawn decision tree

Corrective Action Trees

This is a tried-and-true method of documenting the structured innovation required when the Red X turns out to be outside of the manufacturer’s control. When outside energy is causing failure, the corrective action tree finds what options users have to make up for issues that are present.
CATEGORY: Complex Technical Problem Solving

Innovative structure & refined simplicity that yields speed to resolution

Let our team of dedicated problem solvers help resolve your most impactful issues. Contact us today to team up!

Why Y->X works

Learn about our Methods

Shainin Master Digital Badge Mockup

Craig Hysong

President & CEO

Craig Hysong is a problem-solving expert who has spent his career transforming how companies approach problems. As the President and CEO of Shainin, Craig places the customer at the center of everything he does and is 100% focused on customer satisfaction. 

With over 24 years of experience at Shainin and 13 years of experience at General Motors and ITT Automotive, Craig is a leader in his field. He holds a Bachelor of Science in Electrical Engineering from the Pennsylvania State University and a Master of Science in Manufacturing Systems Engineering from Lehigh University, where he attended as a General Motors Fellow. Craig is a licensed professional engineer and an American Society for Quality (ASQ) certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality & Organizational Excellence.

Craig’s commitment to his work and his customers is unparalleled. He has diversified Shainin’s customer base, implemented a standard sales process, and is working towards establishing the company as the global benchmark in problem-solving. Craig was the recipient of the 2017 Dorian Shainin Medal from ASQ, which recognized him for the development of an innovative conflict detection method. Additionally, his creativity in problem-solving has resulted in four US Patents.

Outside of work, Craig enjoys playing ice hockey, cross country skiing, bicycling, running, and water skiing. He also enjoys working on personal projects around the house and on his cars.

Craig’s passion for problem-solving, exceptional leadership skills, and dedication to customer satisfaction, combined with his down-to-earth and relatable personality, make him an invaluable asset to Shainin and the companies that seek our services.

Red X Digital Badge Icon

Nicole Tennenhouse

General Counsel

Nicole Tennenhouse is the General Counsel at Shainin, where she combines over 25 years of legal expertise with a genuine enthusiasm for helping Shainin meet its business objectives while mitigating risk. Licensed in both Michigan and Florida, her award-winning tenure in commercial contract negotiations and her proficiency in Spanish have allowed Nicole to excel in both domestic and international negotiations, making her an asset to global clients. Nicole also develops company-wide workflows and ensures Shainin’s compliance with data protection and privacy laws, employment laws, and intellectual property protection, including the development of an IP enforcement program.

Nicole’s approach to law is guided by her belief that clarity leads to resolution: “A problem well-stated is a problem half-solved.” This philosophy resonates through her work, particularly in her adeptness at negotiating deals while strengthening interpersonal relations with all parties involved. Her technical skills and accolades, including awards for Commercial Customer and Commercial Prospect Deals of the Year, underscore her capability to effectively manage multiple complex legal matters.

Nicole graduated from the University of Michigan with bachelor’s degrees in Communication and Spanish, and the University of Houston Law Center, where she received her Doctor of Jurisprudence. She clerked for the United States Bankruptcy Court for the Middle District of Florida.

Outside of the office, Nicole enjoys outdoor activities with her family and dedicates time to community outreach. She serves on the Board of Attorneys for Animals and has been actively involved in her local community through various roles. Nicole’s commitment to clear communication and dedication to fostering trust and understanding in her professional relationships makes her a valuable and reliable figure in Shainin’s leadership team.

Red X Digital Badge Icon

Pete Shainin

Chairman

Pete Shainin is a highly qualified and experienced mechanical engineer with over 57 years of experience in engineering, 39 of which he has spent at Shainin. He earned his Mechanical Engineering degree from Stevens Institute of Technology in 1966 and became a Professional Engineer in Washington State in 1970. 

Pete’s career began at Pratt & Whitney Aircraft, where he worked as a Quality Control Engineering Assistant and a Product Development Engineering Assistant. He then moved on to Marine Construction & Design, where he worked as a Marine Deck Machinery Design Engineer. Pete also worked at Standard Screw as an Engineering Assistant to Vernon Roosa, inventor of the Roosamaster Diesel Injector System, before becoming a Marine Deck Machinery Sales Engineer at Skagit Corp. 

After many years of working in the family business and taking on more leadership roles, Pete became CEO of Shainin LLC and eventually transitioned to the role of Chairman in 2010, where he currently serves. 

Throughout his career, Pete has achieved many successes, including building and leading teams that created the Shainin worldwide engineering business starting with his father’s work as a single individual. This is mirrored in his passion for sailing, where he led a crew of eight to victory in the challenging 2300-mile race from Victoria, British Columbia to Maui, Hawaii, in 2006. 

Just like in business, sailing requires teamwork, strategy, and dedication. Pete’s ability to bring his team together and lead them to success in the face of adversity is a testament to his leadership skills both on and off the water. What sets Pete apart is his love of building successful teams and his humility. 

Outside of work, Pete enjoys designing and building mechanisms to solve specific problems, and sailing. His dedication and commitment to excellence have brought him success in all aspects of his life, whether it’s in the boardroom or on the deck of a sailboat.

Red X Digital Badge Icon

Gina Rozak

General Counsel

Gina Rozak is our General Counsel at Shainin. With over a decade of legal expertise, Gina understands the importance of building strong relationships with our customers, ensuring that they’re successful with implementing Shainin methodology while protecting the interests of all parties.

Gina holds a Bachelor of Science degree from Central Michigan University and attended law school, receiving her Juris Doctorate degree from Thomas M. Cooley in Lansing, Michigan. She’s licensed to practice law in Michigan and was admitted to practice in the Eastern District of Michigan Federal Court. With years of experience under her belt, Gina has developed ongoing relationships with our customers, providing her with valuable insights into the legal challenges that businesses like yours face. 

When she’s not working, Gina loves to spend time with her family, bake delicious treats, and keep fit by running. Her weekends are usually filled with getting kids around to their different activities and sometimes she gets to relax by indulging in TV shows ranging from historical fiction to reality, to the many fascinating subjects on the History Channel. 

Red X Digital Badge Icon

Diane Schwarzkopf

Chief Financial Officer/Global Controller

Diane Schwarzkopf has been with Shainin since July 2016. Despite starting her career with a focus on Programming/Computer Science and later shifting to an Accounting degree, Diane never anticipated she’d be working for a global organization. Today, she navigates the significant complexities of her role as Global Controller with aplomb, leveraging a diverse knowledge base built on years of experience across various industries.  

Diane’s leadership style is characterized by a commitment to accuracy, collaboration, and responsiveness. Recognizing the importance of these attributes in her field, she strives to create an environment where management and staff feel heard and supported, and her direct reports are afforded ample opportunities for professional growth. She tackles challenges head-on while her forward-thinking approach in anticipating needs is instrumental in the smooth running of Shainin’s global operations. 

Beyond her professional life, Diane is a passionate reader, immersing herself in a variety of genres ranging from suspense and mystery to neuro-linguistic programming and leadership books. She also indulges in crafting activities, particularly knitting and crocheting. Diane and her husband relish outdoor activities, including kayaking and running. She is mother to two adult children and a genuine pet lover who dotes on her cats, Sophie and Ivan, and Truda, her energetic Doberman. 

Red X Digital Badge Icon

Tom Smith

Director of Business Development

Tom Smith is the Director of Business Development at Shainin with over 20 years of experience in leadership roles in aerospace manufacturing, operations, engineering, and logistics. 
 
Having been directly responsible for the P&L of multi-site manufacturing businesses with revenues ranging from $20M to $350M+, Tom has championed many iterations of strategically focused Shainin problem solving efforts.  Tom’s ability to quickly assimilate problem solving into operations and engineering functions has proven to be valuable and effective in driving immediate and sustained bottom line improvement. 
 
After calling on Shainin multiple times as a satisfied client throughout his career, Tom decided to join the Shainin team directly in 2019.  His uniquely qualified background and experience have been a source of keen insight and understanding into the needs of Shainin’s customers. 
 
Tom is a certified Shainin RT5 leader and Red-X Journeyman, as well as a Six Sigma Plus Blackbelt, with a deep understanding of OpEx, Lean, Six Sigma, and Red-X problem-solving methods.  He holds a Bachelor of Science in Mechanical Engineering and a Masters of Manufacturing Management, both from The Pennsylvania State University.  Tom is passionate about helping clients achieve their goals by fostering a culture of trust, continuous improvement, and teamwork. 

Shainin Master Digital Badge Mockup

Esther Fondermann

Technical Director, Shainin GmbH

Esther Fondermann is a highly accomplished technical leader with over a decade of experience. She currently serves as the Technical Director at Shainin GmbH, where she oversees the technical aspects of the company’s services, leads teams of engineers and technicians, and ensures compliance with industry standards and regulations. 

Esther’s drive towards excellence is evident in her ability to find the root cause of complex problems and implement effective solutions. Her commitment to delivering optimal customer experiences has earned her a well-deserved reputation for exceptional performance. She was introduced to the Shainin Red X methodology during her time at Mercedes, where she worked in different positions such as Quality Engineer in engine production, Master Black Belt in Vehicle Development, Manager of the Program Management Department, and as an Executive Assistant to the Vice President. Esther has extensive manufacturing, engineering, quality management and new product launch experience within the automotive and aerospace industries.  

At the age of 29, Esther earned her Six Sigma Master Black Belt certification, which was preceded by achieving her Red X Master certification. She was impressed by the Shainin methodology’s effectiveness in solving complex problems and improving quality, and she later joined Shainin GmbH to continue her commitment to quality engineering and continuous improvement.  

Esther’s career at Shainin GmbH began in 2012 when she joined as a Senior Technical Consultant, where she further honed her analytical skills to solve complex technical problems. She was quickly recognized for her abilities and was promoted to Technical Manager in 2016. In 2018, she was further promoted to Technical Manager for Europe and Delivery Lead for the D-A-CH region, where she continued to excel in her leadership role. Most recently, Esther was promoted to Technical Director and Member of the Board of Management Shainin GmbH in January 2019. 

Through her success as a former professional field hockey player, Esther has demonstrated her relentless pursuit of superior performance. She played over ten years in the 1st German Hockey League and for the German Hockey National Team. Her experience as an athlete and captain has contributed to her skills in teamwork, leadership, and handling pressure, all of which have been valuable assets in her career. 

Shainin Master Digital Badge Mockup

Sergio Lizarraga

Gm Mexico, Technical Dir. Latin America

Sergio serves as our General Manager in Mexico and Technical Director of Latin America with over three decades of experience in manufacturing and engineering. For the past 25 years, Sergio has been using the Shainin methodology to help companies solve complex problems, with a proven track record of success. 

Sergio’s qualifications include a BS in Electronics and Communications Engineering, a Master’s in IT Management, and a Red X Master certification. He has worked in a wide range of industries, including automotive assembly, automotive components, electronics, foundry, mechanical equipment, chemical products, and medical products. 

But what sets Sergio apart is his passion for teaching and coaching. He has traveled to different countries, including Mexico, the USA, Spain, Brazil, Argentina, and Portugal, to teach and coach the Shainin methodology. Additionally, he is a Master Practitioner in Neuro-Linguistic Programming. 

Sergio is known for his charismatic personality and his ability to inspire others. He enjoys playing guitar, spending time with his dogs, and reading in his free time, and is always looking to expand his knowledge and learn new things. 

Sergio’s wealth of experience, dedication to problem-solving, and passion for teaching make him an invaluable asset to any team. Whether you’re looking to tackle a complex manufacturing challenge or improve your team’s problem-solving skills, Sergio has the expertise and drive to help you achieve your goals. 

Shainin Master Digital Badge Mockup

Constantin Berg

VP of Operations

Constantin Berg is the Vice President and Managing Director for Shainin’s European division. A graduate of the Technical University of Munich with a diploma in technology and management-based business administration, Constantin began his career at Linde gas and oil company where he first became acquainted with Shainin. 
  
Joining Shainin’s European division as a consultant in 2011, Constantin trained extensively with Richard Shainin learning Red X Methodology. Over the next 9 years he rose through the ranks, eventually becoming VP of Operations, where he led the effort to restructure the division, which emerged stronger than ever before. 
  
Constantin’s success earned him the role of Managing Director for Germany, India, and China. His dedication to the company and its vision of healthy growth into new regions has been crucial in shaping the division’s success. 
  
Beyond his professional achievements, Constantin is a devoted family man, a loving father, and husband. He enjoys spending time with his family, gardening, playing soccer in a recreational league, and reading non-fiction books on business, and biographies. 
  
Constantin is also passionate about making a positive impact on the world. He envisions partnering with corporations to help with environmental causes and supporting health organizations in researching root causes of disease. His desire to make the world a better place is inspiring to all who know and work with him.  

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John Abrahamian

Executive VP - Problem Solving

John Abrahamian is a highly respected problem solver as well as an expert in the field of Lean manufacturing, with a career spanning over three decades. Throughout his career, John has become renowned for his innovative approach to problem-solving and his unwavering dedication to customer satisfaction. 
  
After receiving his BS in Mechanical Engineering from the University of Connecticut in 1985, John began his career as a design and development engineer at Pratt & Whitney. It was during this time that his interest in problem-solving first emerged. By 1994, John had become a Continuous Improvement Manager at the company. During his tenure, John led Pratt & Whitney’s efforts in Lean manufacturing and Value Engineering. 
  
In 1990, John began pursuing his MBA in Operations Management, where he was first introduced to the concept of Lean manufacturing, and this influenced the direction of his career. In 1996, he was encouraged by his Pratt & Whitney team to take Shainin Red X training, building on his Lean manufacturing efforts. This training proved to be a turning point in John’s career, igniting his passion for problem-solving and setting him on a path to becoming one of the industry’s most respected experts. 
  
In 1998, John joined Shainin, where he has spent the last 25 years pursuing his passion for problem-solving. During his time here, John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin methods, seeding what would ultimately become Resilient Engineering.  
  
Despite his busy schedule, John still finds time to pursue his hobbies, which include golfing, stand-up paddleboarding, and skeet shooting. He especially enjoys traveling with his wife and spending time with family, including his three grandsons. 
  
Having the opportunity to work in a wide variety of industries, experiencing different cultures and meeting new and interesting people gives John the kind of job satisfaction that makes him grateful to be in this field of work. He truly enjoys creating meaningful relationships with his customers and inspiring ordinary engineers to become extraordinary problem solvers. 

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Richard Shainin

Executive VP - Training services

With over five decades of experience in engineering, operations, marketing, and sales, Richard is a seasoned professional in the field of quality engineering and problem-solving. 
  
A prolific author and lecturer, Richard has published papers in Quality Engineering and Six Sigma Forum and authored the “Multi-Vari Charts” chapter for the Encyclopedia of Statistics in Quality and Reliability. He is a frequent speaker at quality conferences, including the ASQ World Conference, where he shares his insights on solving complex problems. 
  
Richard has received numerous accolades throughout his career, including being named the 2014 Quality Leader of the Year by the ASQ Automotive Division, and the Cecil C. Craig Lifetime Award from ASQ in 2019, in recognition of his publications. 
  
Prior to joining the company in 1991, Richard led high-performance teams at AT&T, where he gained extensive experience in engineering, operations, marketing, and sales. Today, he continues to guide class development and delivery, working closely with customer leaders to develop and implement more effective organizations for solving complex problems. 
  
With a Bachelor of Engineering degree from Stevens Institute of Technology and an MBA from American University, Richard is a graduate of the AT&T Management Development Program. He has trained thousands of engineers and executives in technical problem-solving skills and leadership skills, solving complex technical problems in castings, electro-mechanical systems, electronics, and assemblies across industries ranging from Automotive, Aerospace, and Consumer Electronics. 
  
Richard’s expertise in problem-solving and leadership makes him an asset to the field of quality engineering, and his contributions continue to inspire professionals worldwide.