Maîtrisez le chaos.
Transformez votre approche.

Résoudre des problèmes complexes avec une structure innovante etune simplicité raffinée qui accélère la résolution des problèmes.

Les problèmes non résolus fatiguent votre équipe, affectent vos résultats et votre réputation.

Les nuits blanches et les journées stressantes ne doivent pas être normalisées. Vous devez adopter une approche différente.

La plupart des entreprises vivent avec des problèmes non résolus. Êtes-vous fatigué d’entendre « il n’y a pas de solution possible » ou « c’est ainsi que ça fonctionne » ? En avez-vous assez d’avoir une liste de problèmes qui s’allonge et une liste de solutions qui s’amenuise ?

Il existe un autre moyen. Vous pouvez le changer.

Nous savons.
Nous sommes passés par là.
Nous pouvons vous aider.


des années d’expérience dans la résolution de problèmes


crises résolues au cours de la dernière décennie


les experts en résolution de problèmes, formés et certifiés au cours des 10 dernières années

Résolution de problèmes personnalisée en fonction de vos besoins

Des services de résolution de problèmes adaptés à votre produit, votre secteur d’activité et votre équipe.

Un partenaire de résolution de problèmes sur lequel vous pouvez compter

Réduire et éliminer les problèmes qualité et process grâce à un partenaire expert qui vous guide dans la résolution des problèmes « insolubles ».

01 | Faire connaissance

Chaque entreprise est différente et nos recommandations pour la vôtre seront personnalisées dans les moindres détails. En tant que ressource mondiale de résolution de problèmes, nous disposons de spécialistes de la résolution de problèmes qui comprennent et parlent votre langue.

02 | Créer un partenariat

Nous consoliderons notre partenariat grâce à une proposition personnalisée et un accord bilatéral. Souvent, nos partenaires ne souhaitent pas que leurs activités soient rendues publiques. Notre accord porte à la fois sur la protection des données privées et sur la propriété intellectuelle.

03 | Suivre notre stratégie

Nos experts guident votre équipe vers des résultats concrets. Qu’il s’agisse de programmes axés sur la formation aux causes profondes ou de besoins urgents en matière de résolution de problèmes, notre stratégie permet de résoudre rapidement vos problèmes les plus difficiles.

04 | Les acteurs du bonheur

Lorsque vous pouvez résoudre des problèmes difficiles de manière cohérente, tout le monde veut vous avoir dans son équipe. Vous pouvez dormir sur vos deux oreilles en sachant que votre équipe est équipée pour faire face à toutes les situations.

Partenaires pour la résolution de problèmes

Résoudre rapidement des problèmes complexes !

Red X Digital Badge Icon

Pete Shainin


Pete Shainin is a highly qualified and experienced mechanical engineer with over 57 years of experience in engineering, 39 of which he has spent at Shainin. He earned his Mechanical Engineering degree from Stevens Institute of Technology in 1966 and became a Professional Engineer in Washington State in 1970. 

Pete’s career began at Pratt & Whitney Aircraft, where he worked as a Quality Control Engineering Assistant and a Product Development Engineering Assistant. He then moved on to Marine Construction & Design, where he worked as a Marine Deck Machinery Design Engineer. Pete also worked at Standard Screw as an Engineering Assistant to Vernon Roosa, inventor of the Roosamaster Diesel Injector System, before becoming a Marine Deck Machinery Sales Engineer at Skagit Corp. 

After many years of working in the family business and taking on more leadership roles, Pete became CEO of Shainin LLC and eventually transitioned to the role of Chairman in 2010, where he currently serves. 

Throughout his career, Pete has achieved many successes, including building and leading teams that created the Shainin worldwide engineering business starting with his father’s work as a single individual. This is mirrored in his passion for sailing, where he led a crew of eight to victory in the challenging 2300-mile race from Victoria, British Columbia to Maui, Hawaii, in 2006. 

Just like in business, sailing requires teamwork, strategy, and dedication. Pete’s ability to bring his team together and lead them to success in the face of adversity is a testament to his leadership skills both on and off the water. What sets Pete apart is his love of building successful teams and his humility. 

Outside of work, Pete enjoys designing and building mechanisms to solve specific problems, and sailing. His dedication and commitment to excellence have brought him success in all aspects of his life, whether it’s in the boardroom or on the deck of a sailboat.

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Gina Rozak

General Counsel

Gina Rozak is our General Counsel at Shainin. With over a decade of legal expertise, Gina understands the importance of building strong relationships with our customers, ensuring that they’re successful with implementing Shainin methodology while protecting the interests of all parties.

Gina holds a Bachelor of Science degree from Central Michigan University and attended law school, receiving her Juris Doctorate degree from Thomas M. Cooley in Lansing, Michigan. She’s licensed to practice law in Michigan and was admitted to practice in the Eastern District of Michigan Federal Court. With years of experience under her belt, Gina has developed ongoing relationships with our customers, providing her with valuable insights into the legal challenges that businesses like yours face. 

When she’s not working, Gina loves to spend time with her family, bake delicious treats, and keep fit by running. Her weekends are usually filled with getting kids around to their different activities and sometimes she gets to relax by indulging in TV shows ranging from historical fiction to reality, to the many fascinating subjects on the History Channel. 

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Diane Schwarzkopf

Chief Financial Officer/Global Controller

Diane Schwarzkopf has been with Shainin since July 2016. Despite starting her career with a focus on Programming/Computer Science and later shifting to an Accounting degree, Diane never anticipated she’d be working for a global organization. Today, she navigates the significant complexities of her role as Global Controller with aplomb, leveraging a diverse knowledge base built on years of experience across various industries.  

Diane’s leadership style is characterized by a commitment to accuracy, collaboration, and responsiveness. Recognizing the importance of these attributes in her field, she strives to create an environment where management and staff feel heard and supported, and her direct reports are afforded ample opportunities for professional growth. She tackles challenges head-on while her forward-thinking approach in anticipating needs is instrumental in the smooth running of Shainin’s global operations. 

Beyond her professional life, Diane is a passionate reader, immersing herself in a variety of genres ranging from suspense and mystery to neuro-linguistic programming and leadership books. She also indulges in crafting activities, particularly knitting and crocheting. Diane and her husband relish outdoor activities, including kayaking and running. She is mother to two adult children and a genuine pet lover who dotes on her cats, Sophie and Ivan, and Truda, her energetic Doberman. 

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Tom Smith

Director of Business Development

Tom Smith is the Director of Business Development at Shainin with over 20 years of experience in leadership roles in aerospace manufacturing, operations, engineering, and logistics. 
Having been directly responsible for the P&L of multi-site manufacturing businesses with revenues ranging from $20M to $350M+, Tom has championed many iterations of strategically focused Shainin problem solving efforts.  Tom’s ability to quickly assimilate problem solving into operations and engineering functions has proven to be valuable and effective in driving immediate and sustained bottom line improvement. 
After calling on Shainin multiple times as a satisfied client throughout his career, Tom decided to join the Shainin team directly in 2019.  His uniquely qualified background and experience have been a source of keen insight and understanding into the needs of Shainin’s customers. 
Tom is a certified Shainin RT5 leader and Red-X Journeyman, as well as a Six Sigma Plus Blackbelt, with a deep understanding of OpEx, Lean, Six Sigma, and Red-X problem-solving methods.  He holds a Bachelor of Science in Mechanical Engineering and a Masters of Manufacturing Management, both from The Pennsylvania State University.  Tom is passionate about helping clients achieve their goals by fostering a culture of trust, continuous improvement, and teamwork. 

Shainin Master Digital Badge Mockup

Esther Fondermann

Technical Director, Shainin GmbH

Esther Fondermann is a highly accomplished technical leader with over a decade of experience. She currently serves as the Technical Director at Shainin GmbH, where she oversees the technical aspects of the company’s services, leads teams of engineers and technicians, and ensures compliance with industry standards and regulations. 

Esther’s drive towards excellence is evident in her ability to find the root cause of complex problems and implement effective solutions. Her commitment to delivering optimal customer experiences has earned her a well-deserved reputation for exceptional performance. She was introduced to the Shainin Red X methodology during her time at Mercedes, where she worked in different positions such as Quality Engineer in engine production, Master Black Belt in Vehicle Development, Manager of the Program Management Department, and as an Executive Assistant to the Vice President. Esther has extensive manufacturing, engineering, quality management and new product launch experience within the automotive and aerospace industries.  

At the age of 29, Esther earned her Six Sigma Master Black Belt certification, which was preceded by achieving her Red X Master certification. She was impressed by the Shainin methodology’s effectiveness in solving complex problems and improving quality, and she later joined Shainin GmbH to continue her commitment to quality engineering and continuous improvement.  

Esther’s career at Shainin GmbH began in 2012 when she joined as a Senior Technical Consultant, where she further honed her analytical skills to solve complex technical problems. She was quickly recognized for her abilities and was promoted to Technical Manager in 2016. In 2018, she was further promoted to Technical Manager for Europe and Delivery Lead for the D-A-CH region, where she continued to excel in her leadership role. Most recently, Esther was promoted to Technical Director and Member of the Board of Management Shainin GmbH in January 2019. 

Through her success as a former professional field hockey player, Esther has demonstrated her relentless pursuit of superior performance. She played over ten years in the 1st German Hockey League and for the German Hockey National Team. Her experience as an athlete and captain has contributed to her skills in teamwork, leadership, and handling pressure, all of which have been valuable assets in her career. 

Shainin Master Digital Badge Mockup

Sergio Lizarraga

Gm Mexico, Technical Dir. Latin America

Sergio serves as our General Manager in Mexico and Technical Director of Latin America with over three decades of experience in manufacturing and engineering. For the past 25 years, Sergio has been using the Shainin methodology to help companies solve complex problems, with a proven track record of success. 

Sergio’s qualifications include a BS in Electronics and Communications Engineering, a Master’s in IT Management, and a Red X Master certification. He has worked in a wide range of industries, including automotive assembly, automotive components, electronics, foundry, mechanical equipment, chemical products, and medical products. 

But what sets Sergio apart is his passion for teaching and coaching. He has traveled to different countries, including Mexico, the USA, Spain, Brazil, Argentina, and Portugal, to teach and coach the Shainin methodology. Additionally, he is a Master Practitioner in Neuro-Linguistic Programming. 

Sergio is known for his charismatic personality and his ability to inspire others. He enjoys playing guitar, spending time with his dogs, and reading in his free time, and is always looking to expand his knowledge and learn new things. 

Sergio’s wealth of experience, dedication to problem-solving, and passion for teaching make him an invaluable asset to any team. Whether you’re looking to tackle a complex manufacturing challenge or improve your team’s problem-solving skills, Sergio has the expertise and drive to help you achieve your goals. 

Shainin Master Digital Badge Mockup

Constantin Berg

VP of Operations

Constantin Berg is the Vice President and Managing Director for Shainin’s European division. A graduate of the Technical University of Munich with a diploma in technology and management-based business administration, Constantin began his career at Linde gas and oil company where he first became acquainted with Shainin. 
Joining Shainin’s European division as a consultant in 2011, Constantin trained extensively with Richard Shainin learning Red X Methodology. Over the next 9 years he rose through the ranks, eventually becoming VP of Operations, where he led the effort to restructure the division, which emerged stronger than ever before. 
Constantin’s success earned him the role of Managing Director for Germany, India, and China. His dedication to the company and its vision of healthy growth into new regions has been crucial in shaping the division’s success. 
Beyond his professional achievements, Constantin is a devoted family man, a loving father, and husband. He enjoys spending time with his family, gardening, playing soccer in a recreational league, and reading non-fiction books on business, and biographies. 
Constantin is also passionate about making a positive impact on the world. He envisions partnering with corporations to help with environmental causes and supporting health organizations in researching root causes of disease. His desire to make the world a better place is inspiring to all who know and work with him.  

Shainin Master Digital Badge Mockup

John Abrahamian

Executive VP - Problem Solving

John Abrahamian is a highly respected problem solver as well as an expert in the field of Lean manufacturing, with a career spanning over three decades. Throughout his career, John has become renowned for his innovative approach to problem-solving and his unwavering dedication to customer satisfaction. 
After receiving his BS in Mechanical Engineering from the University of Connecticut in 1985, John began his career as a design and development engineer at Pratt & Whitney. It was during this time that his interest in problem-solving first emerged. By 1994, John had become a Continuous Improvement Manager at the company. During his tenure, John led Pratt & Whitney’s efforts in Lean manufacturing and Value Engineering. 
In 1990, John began pursuing his MBA in Operations Management, where he was first introduced to the concept of Lean manufacturing, and this influenced the direction of his career. In 1996, he was encouraged by his Pratt & Whitney team to take Shainin Red X training, building on his Lean manufacturing efforts. This training proved to be a turning point in John’s career, igniting his passion for problem-solving and setting him on a path to becoming one of the industry’s most respected experts. 
In 1998, John joined Shainin, where he has spent the last 25 years pursuing his passion for problem-solving. During his time here, John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin methods, seeding what would ultimately become Resilient Engineering.  
Despite his busy schedule, John still finds time to pursue his hobbies, which include golfing, stand-up paddleboarding, and skeet shooting. He especially enjoys traveling with his wife and spending time with family, including his three grandsons. 
Having the opportunity to work in a wide variety of industries, experiencing different cultures and meeting new and interesting people gives John the kind of job satisfaction that makes him grateful to be in this field of work. He truly enjoys creating meaningful relationships with his customers and inspiring ordinary engineers to become extraordinary problem solvers. 

Shainin Master Digital Badge Mockup

Richard Shainin

Executive VP - Training services

With over five decades of experience in engineering, operations, marketing, and sales, Richard is a seasoned professional in the field of quality engineering and problem-solving. 
A prolific author and lecturer, Richard has published papers in Quality Engineering and Six Sigma Forum and authored the « Multi-Vari Charts » chapter for the Encyclopedia of Statistics in Quality and Reliability. He is a frequent speaker at quality conferences, including the ASQ World Conference, where he shares his insights on solving complex problems. 
Richard has received numerous accolades throughout his career, including being named the 2014 Quality Leader of the Year by the ASQ Automotive Division, and the Cecil C. Craig Lifetime Award from ASQ in 2019, in recognition of his publications. 
Prior to joining the company in 1991, Richard led high-performance teams at AT&T, where he gained extensive experience in engineering, operations, marketing, and sales. Today, he continues to guide class development and delivery, working closely with customer leaders to develop and implement more effective organizations for solving complex problems. 
With a Bachelor of Engineering degree from Stevens Institute of Technology and an MBA from American University, Richard is a graduate of the AT&T Management Development Program. He has trained thousands of engineers and executives in technical problem-solving skills and leadership skills, solving complex technical problems in castings, electro-mechanical systems, electronics, and assemblies across industries ranging from Automotive, Aerospace, and Consumer Electronics. 
Richard’s expertise in problem-solving and leadership makes him an asset to the field of quality engineering, and his contributions continue to inspire professionals worldwide. 

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Craig Hysong

President & CEO

Craig Hysong is a problem-solving expert who has spent his career transforming how companies approach problems. As the President and CEO of Shainin, Craig places the customer at the center of everything he does and is 100% focused on customer satisfaction. 

With over 24 years of experience at Shainin and 13 years of experience at General Motors and ITT Automotive, Craig is a leader in his field. He holds a Bachelor of Science in Electrical Engineering from the Pennsylvania State University and a Master of Science in Manufacturing Systems Engineering from Lehigh University, where he attended as a General Motors Fellow. Craig is a licensed professional engineer and an American Society for Quality (ASQ) certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality & Organizational Excellence.

Craig’s commitment to his work and his customers is unparalleled. He has diversified Shainin’s customer base, implemented a standard sales process, and is working towards establishing the company as the global benchmark in problem-solving. Craig was the recipient of the 2017 Dorian Shainin Medal from ASQ, which recognized him for the development of an innovative conflict detection method. Additionally, his creativity in problem-solving has resulted in four US Patents.

Outside of work, Craig enjoys playing ice hockey, cross country skiing, bicycling, running, and water skiing. He also enjoys working on personal projects around the house and on his cars.

Craig’s passion for problem-solving, exceptional leadership skills, and dedication to customer satisfaction, combined with his down-to-earth and relatable personality, make him an invaluable asset to Shainin and the companies that seek our services.

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Dorian Awards Criteria

Master of the year Award

Le prix du maître de l'année est destiné aux dirigeants qui ont accru l'impact de la résolution de problèmes à l'aide des technologies Shainin au sein de leur organisation.

Pour être considérée pour ce prix, la soumission doit répondre aux critères suivants :

  • Appliquer des compétences de leadership pour étendre l’impact des technologies Red X au sein de l’organisation.
  • Résultats incluant les projets réalisés qui ont eu une incidence significative sur l’amélioration des performances de l’entreprise.
  • Le nombre de personnes accompagnées jusqu’à la certification.

Dorian Awards Criteria

RT5 Leadership Award

Le Rolling Top 5 Leadership Award est destiné aux leaders qui ont accru l'impact de la résolution de problèmes à l'aide des technologies Shainin au sein de leur organisation.

Pour être considérée pour ce prix, la soumission doit répondre aux critères suivants :

  • Démontre une orientation de leadership, un cadre structurel et un encadrement efficace d’une culture dynamique de résolution de problèmes.
  • Effectuer des revues régulières pour s’assurer que les projets clés sont résolus rapidement et efficacement.
  • Encourager les principaux fournisseurs et clients à résoudre conjointement les problèmes en utilisant les méthodes Shainin et en exploitant les résultats.
  • Reconnaître et récompenser activement les performances exceptionnelles en matière de résolution de problèmes.
  • Le nombre de projets réussis et de certifications obtenues

Dorian Awards Criteria

Team Project Awards

Cette catégorie de prix est destinée aux équipes de projet qui ont fait preuve d'une application exceptionnelle des méthodologies Shainin pour résoudre des problèmes complexes au sein de leur entreprise.

Pour être considérée pour ce prix, la soumission doit répondre aux critères suivants :

  • Rapidité et efficacité de la résolution du problème
  • Difficulté technique et complexité du problème résolu
  • Impact et effet de levier du projet dans toute l’organisation
  • Utilisation créative des technologies Shainin
  • Clarté de la documentation du projet

Dorian Awards Criteria

Company Award

Cette catégorie de prix est destinée aux entreprises qui ont développé avec succès un programme Red X au sein d'un établissement, d'une division, d'une région ou d'une société et qui peuvent démontrer des améliorations significatives basées sur ce développement.

Pour être considérée pour ce prix, la soumission doit répondre aux critères suivants :

  • Démontre l’impact de la technologie Shainin sur l’amélioration des indicateurs clés de l’entreprise.
  • Parmi les exemples, citons la réduction des rebuts, l’amélioration du rendement, la productivité, la réduction des réclamations clients, la prévention des défaillanes en réseau et d’autres solutions techniques permettant de réaliser des économies.
  • Permet le lancement réussi d’un nouveau programme ou produit.