Problem Solving Engagements
Solve urgent, complex problems fast
We help our clients solve their biggest technical problems to avoid product recalls and strengthen customer relationships
with a Shainin Problem Solving Engagement
When Losing Business isn't an option
Technical Problem Solving matters
When Losing Business isn't an option
Technical Problem Solving matters
When problems escalate to the level of customer complaints or thousands of dollars in failures or waste, you need efficient and effective problem solving.
If you’ve 5-why’d them to death, tried redesigning, and had all your internal subject matter experts review the issue with no resolution, it’s time for external assistance.
It’s time for a problem-solving partner with a proven record of assisting teams in resolving solution-resistant and complex problems. We don’t believe in temporary solutions. We dive deep to discover the root cause and eliminate it at the source. We’re dedicated to providing actionable results and don’t stop until we do.
A Few of Our Partners in Problem Solving
Our Specialty
Some of our favorite projects to work on have been within the following categories:
Product Launch Problems
Field Reliability Problems
Missed
Shipments
Customer Complaints
Why Partner with Us
Regardless of how long you’ve been pursuing a solution, our team will assist you in investigating the true root cause and finding a sustainable solution. We’ve worked with companies around the world to resolve problems in crisis situations to get results fast.
Independent 3rd party
If your customers are questioning your problem-solving ability, we’ve got you covered!
As an independent 3rd party, our mission is to find and control the root cause—not play politics.
Milestone-based pricing
We get paid as we reach project milestones–assuring you that our number one goal is always to help you find an effective, permanent solution to impactful problems.
speed of resolution
With a streamlined and strategic process, we’ll find the root cause faster than you think is possible to help you restore confidence internally and externally.
Small failure quantity, no problem
Don’t have a lot of failed parts? We work with critical cases where a handful of failures is way too many. Our method can work with small sample sizes.
How Problem Solving Engagements Work
Conquer Crisis Problems
With 70+ years of problem-solving experience, we’re experts at solving highly complex and safety-critical problems. Our battle-tested process allows us to understand your issue, integrate with your on-site team, and solve problems following our strategic framework.
When you have an urgent technical problem, a frustrated customer demanding you “Solve it NOW!”, or have a critical design that must have a trouble-free launch, a Shainin Problem Solving Engagement can assist you in achieving your targets.
Phase 1
Set the Scope
This is where we’ll get to know each other and determine if we’re the right partner to guide your team in their problem-solving journey.
- Our technical experts will review your project details and information
- We’ll prepare a custom strategy with scope and milestones
- We’ll provide a proposal with milestone-based pricing to show our commitment to solving your problem
- Together, we’ll review the proposal and ensure team alignment to foster collaborative success
Phase 1
Set the Scope
This is where we’ll get to know each other and determine if we’re the right partner to guide your team in their problem-solving journey.
- Our technical experts will review your project details and information
- We’ll prepare a custom strategy with scope and milestones
- We’ll provide a proposal with milestone-based pricing to show our commitment to solving your problem
- Together, we’ll review the proposal and ensure team alignment to foster collaborative success
Phase 2
Milestone-based Investigation
Once you’ve signed the proposal we’ll jump into solving the problem that’s been holding you back.
- Our on-site team is dedicated 100% to your case until it’s solved, working side-by-side with your internal team to see the problem in person
- Working within our framework, our collaborative team will identify the hidden root cause of your problem
- We’ll then work with your internal team to develop an understanding of how the problem occurs and how to predict and prevent it
- By the end of the project, you’ll have a resolution to your problem
Phase 2
Milestone-based Investigation
Once you’ve signed the proposal we’ll jump into solving the problem that’s been holding you back.
- Our on-site team is dedicated 100% to your case until it’s solved, working side-by-side with your internal team to see the problem in person
- Working within our framework, our collaborative team will identify the hidden root cause of your problem
- We’ll then work with your internal team to develop an understanding of how the problem occurs and how to predict and prevent it
- By the end of the project, you’ll have a resolution to your problem
Phase 3
Implement & Celebrate
As the decision-maker, your leadership has helped your team be the hero for solving the biggest problem plaguing your business. It’s time to celebrate!
- Put your feet up, knowing that the problem is resolved
- Rely on our continued support in presenting the team’s findings and conveying their significance
- Have confidence that your team can help to solve BIG problems in the future
- …And maybe think about how you can prevent & predict other issues like this through training
Phase 3
Implement & Celebrate
As the decision-maker, your leadership has helped your team be the hero for solving the biggest problem plaguing your business. It’s time to celebrate!
- Put your feet up, knowing that the problem is resolved
- Rely on our continued support in presenting the team’s findings and conveying their significance
- Have confidence that your team can help to solve BIG problems in the future
- …And maybe think about how you can prevent & predict other issues like this through training
See How We Talk to the Parts...
Case Study Title
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Innovative structure & refined simplicity that yields speed to resolution
Let our team of dedicated problem solvers help resolve your most impactful issues. Contact us today to team up!
