When Losing Business isn't an option
Technical Problem Solving matters

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Containment Is Good, But Problem Elimination Is Better​

Inspecting and Compairing technical parts
Time to stop the failures, not band-aid them​
Time to stop the failures, not band-aid them​

Containment Is Good, But Problem Elimination Is Better​

When problems escalate to the level of customer complaints or thousands of dollars in failures or waste, you need efficient and effective problem solving.

If you’ve 5-why’d them to death, tried redesigning, and had all your internal subject matter experts review the issue with no resolution, it’s time for external assistance.

It’s time for a problem-solving partner with a proven record of assisting teams in resolving solution-resistant and complex problems. We don’t believe in temporary solutions. We dive deep to discover the root cause and eliminate it at the source. We’re dedicated to providing actionable results and don’t stop until we do.

Nuestros clientes en solución de problemas

Our Specialty

When it comes to problems, we work on all kinds. Our process isn’t restrictive to any one type of problem. Some of our favorite projects to work on have been within the following categories:

Product Launch Problems

You've built prototypes, but they're not performing as expected, threatening your product launch. Your internal team has been pursuing reactive problem solving, and your company is pouring time, energy, and resources into fixing the issue, but your validation tests are still causing failures.

Field Reliability Problems

Either due to safety issues or customer complaints, you're dealing with unexpected field reliability problems that haven't been replicated in lab tests. Despite utilizing all the internal resources you have at your disposal, no strategies are helping your team find the root cause and its solution.

Missed Shipments

Due to scrap, rework, and test failures at the end of the line, you're missing shipments that cost you time and money. The OEM or other customer is upset and threatening to go elsewhere to get the products they need.

Customer Complaints

Whether its quality or safety, problems in your product are drawing complaints from customers, increasing warranty claims, and damaging your brand's reputation. These issues have begun to seriously impact your business.

Why Partner with Us

As tenured problem solvers, we focus on what really matters: impact to your business. Because solving problems is really about creating quality products, processes, and customer relationships.

When you know you need a solution but aren’t sure how to get it, our coaches guide your team through efficient root cause analysis to pinpoint the true Red X and develop a solution.

Independent 3rd party

If your customers are questioning your problem-solving ability, we’ve got you covered!

We’re an independent 3rd party here to assist you in pinpointing the root cause and developing a sustainable solution.

Our mission is to find and control the root cause—to solve the problem, not play politics.

Milestone-based pricing

If you’re wondering if we can solve a problem that’s been ongoing for years, our milestone-based pricing should remove your doubt.

We get paid as we reach project milestones–assuring you that our number one goal is always to help you find an effective, permanent solution to impactful problems.

speed of resolution

We’re motivated to help transform your problems into successes. We’ll find the root cause faster than you think is possible.

Regardless of how long you’ve been pusuing a problem, we promise to help you tackle it with renewed vigor and work to make progress that will restore confidence internally and externally.

Small failure quantity, no problem

Don’t have a lot of failed parts? We work with critical cases where a handful of failures is way too many. Our method can work with small sample sizes.

Because our methods are hands-on and focus us on a narrow area, we’re able to get a tremendous amount of insight from just a few samples.

Prepare to Conquer Your Problems

Our Process Can get you there

With 70+ years of problem-solving experience, we’ve refined our processes just like you have. We’ve become experts at solving highly complex and safety-critical problems while creating a repeatable process that works like a well-oiled machine.

Our battle-tested process helps us understand your issue, integrate with your on-site team, and solve problems following our patented framework.

Problem Solving Kickoff Meeting
Phase 1

Embarking on Our Partnership

This is where we’ll get to know each other and determine if we’re the right partner to guide your team in their problem-solving journey.

  • Our technical experts will review your project’s information and prepare a custom strategy
  • We’ll meet to jointly determine the project’s scope & technical details
  • We’ll provide a proposal with milestone-based pricing to show our commitment to solving your problem
  • Together, we’ll review the proposal and ensure team alignment to foster collaborative success.
Phase 1

Discovery

Problem Solving Kickoff Meeting

This is where we’ll get to know each other and determine if we’re the right team to guide your team in their problem-solving.

  • Our technical experts will review your project’s information and prepare a custom strategy
  • We’ll meet to jointly determine the project’s scope & technical details
  • We’ll provide a proposal with milestone-based pricing to show our commitment to solving your problem
  • Together, we’ll review the proposal and ensure team alignment to foster collaborative success.
Phase 2

Talking to the Parts

Once you’ve signed the proposal and paid the initial deposit, this is where we jump into solving the problem that’s been holding you back.

  • Our on-site Senior Engineer is dedicated 100% to your case until it’s solved, working side-by-side with your internal team to see the problem in person
  • Working within our framework, our combined team will unite to identify the hidden root cause of your problem
  • We’ll then work with your internal team to develop an understanding of how the problem occurs and how to predict it
  • By the end of the project, we’ll control the chaos, solving the problem permanently
Latin Man Examining Technical Machine Parts
Phase 2

Talking to the Parts

Latin Man Examining Technical Machine Parts

Once you’ve signed the proposal and paid the initial deposit, this is where we jump into solving the problem that’s been holding you back.

  • Our on-site Senior Engineer is dedicated 100% to your case until it’s solved, working side-by-side with your internal team to see the problem in person
  • Working within our framework, our combined team will identify the root cause within the first 2 milestones of the project
  • We’ll then work with your internal team to develop an understanding of how the problem occurs and how to predict it
  • By the end of the project, we will control the root cause to solve the problem permanently
Problem Solving Team High Fiving
Phase 3

You Celebrate!

As the decision-maker, your leadership has helped your team be the hero for solving the biggest problem plaguing your business. It’s time to celebrate!

  • Put your feet up, knowing that the problem is resolved
  • Rely on our continued support in presenting the team’s findings and conveying their significance
  • Have confidence that your team can help to solve BIG problems in the future
  • …And maybe think about how you can prevent & predict other issues like this through training
Phase 3

You Celebrate!

Problem Solving Team High Fiving

As the decision-maker, your leadership has helped your team be the hero for solving the biggest problem plaguing your business. It’s time to celebrate!

  • Put your feet up, knowing that the problem is resolved
  • Know that you have our support in presenting the team’s findings
  • Have confidence that your team can help to solve BIG problems in the future
  • …And maybe think about how you can prevent & predict other issues like this through training

See How We Talk to the Parts...

Case Study Title

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Iniciemos El Recorrido

Usted se preocupa por sus clientes y nosotros también. When you’re plagued with a problem that just won’t go away, it can have a lasting impact on your business.

We want you to feel empowered to solve complex problems with ease and confidence. We’ll provide the guidance to save money, improve quality, invest in your team, and enhance your customer relationships.