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Capacitação e Certificação

Melhore a sua
Habilidade na resolução de problemas

formação, treino e certificação para o ajudar a resolver mais problemas rapidamente

com os Serviços de Capacitação Shainin

Em um mundo onde seu cliente pode encontrar uma nova fonte de fornecimento amanhã mesmo...

a capacidade de resolver problemas é importante

Com os clientes a querer produtos perfeitos, a pressão é para produzir componentes de boa qualidade e sem defeitos. Quer sua equipa esteja trabalhando na concepção de novos componentes ou na espectativa de um lançamento livre de falhas ou a reagindo a problemas diários, você irá precisa de uma abordagem simplificada para obter respostas precisas rapidamente. 

Escolha o caminho que faça mais sentido para a sua equipe. 

Determine as suas necessidades

A formação certa para a sua equipe depende de onde, no ciclo de vida do produto, se encontra. Cada método possui aplicação em um momento diferente na jornada da resolução de problemas. 

Decida sobre a estrutura

Quando souber qual a formação que necessita, faremos recomendações sobre a estrutura e integração do programa para o ajudar a maximizar os seus resultados. 

Desenvolva a sua equipe

A formação pode ser acolhida por Shainin ou por você. Se tiver um número suficiente de membros em sua equipe, teremos todo o prazer em ir até você para personalizar e executar a formação, treino, e certificação.

Melhore a sua capacidade

Construindo habilidades para

Ser Reconhecido, não reprimido

Ajudar para não atrapalhar

Resolva problemas tão bem que os seus clientes o chamarão para ajuda-los em seus problemas

Velocidade e Eficiência

Resolver problemas mais rapidamente do que jamais pensou ser possível, utilizando uma metodologia comprovada, estruturadae validada.

Conserve Recursos

Poupar tempo e dinheiro, testando as coisas certas para racionalizar a investigação sem comprometer a qualidade.

Comunicação Transparente e Clara

Fale a mesma linguagem de resolução de problemas em toda a sua organização e vá direto ao assunto.

...com um programa de resolução de problemas que funciona como uma máquina bem regulada

Inicie uma Conversa

ROI do programa de resolução de problemas

Um ROI para se orgulhar

Customer Return on Investment Graph showing ROI of 76:1 in year 4 of the Rolling Top 5 and Red X Program. Graph also shows Year 1-4 for the money saved by implementing those as well. Year 4 shows a savings of nearly $90million.

Assim como no seu negócio, tudo o que possui valor necessita ter um investimento. Pergunte-se: Qual ROI eu poderia obter de um treinamento de Resolução de Problemas? 

Um dos nossos clientes compartilhou seu ROI obtido conosco durante os primeiros 4 anos de nossa parceria. No 4o ano, ele atingiu um ROI de 76:1 e economizou $275M USD.

Qual o ROI que você tem com suas atuais ferramentas de Resolução de Problemas?

Dê um salto no seu ROI

Treinamento com Objetivos

Torne-se um especialista na resolução de problemas

O domínio da resolução de problemas requer prática e a estratégia correta. Os nossos cursos de formação são estrategicamente concebidos para ajudar a sua equipe e organização a tornarem-se especialistas na resolução de problemas.

Treinar - Fazer - Certificar

O Caminho da Formação

Seguindo uma estrutura de certificação de treinamentos, os nossos cursos primários requerem que as três peças sejam completadas. Para obter o máximo proveito das aulas, ajudamos os clientes a selecionar projetos apropriados a designar para as suas equipes. Uma vez que a equipe tenha assistido às aulas teóricas, cada equipe será acompanhada com um especialista Shainin para os guia-los a completar o projeto atribuído. Após a conclusão do projeto designado para garantir seus resultados, cada membro da equipe tem a oportunidade de se certificar. Esta estrutura permite que a sua equipe aprenda o método na prática e de uma forma real, guiada, comprovando que aprendeu e que devem ser capazes de continuarem a produzir resultados semelhantes para a sua organização.

Participe da Formação

Complete um projeto

Passe na Certificação

Apprentice - Journeyman - Master

Trajetória de Capacitação

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Apprentice

Shainin Journeyman Digital Badge Mockup

Journeyman

Shainin Master Digital Badge Mockup

Master

Tornar-se um mestre requer prática, e uma bastante dela. Se tratando de Shainin Masters, estamos criando não só solucionadores de problemas mas também especialistas e multiplicadores de resolução de problemas. Indivíduos que podem ajudar outros na conclusão de projetos de forma eficaz e eficiente. Para se tornar um Master, um indivíduo deve completar os três níveis de certificação: Apprentice, Journeyman, e Master. Cada nível requer pelo menos uma aula teórica, com no mínimo um projeto concluído, e passar uma entrevista de certificação com um Shainin Master. Ter um Master na sua organização permite à sua equipe não só resolver rapidamente problemas complexos, mas também multiplicar os esforços e o conhecimento sobre resolução de problemas.

Red X - TransaXional - Resilient Engineering - Rolling Top 5

Disciplinas de resolução de problemas

O domínio da resolução de problemas é uma habilidade necessária em múltiplas áreas de qualquer negócio. Cada uma das nossas estratégias de resolução de problemas tem um lugar específico a ser aplicado. Os nossos métodos podem ser usados para:

  • Resolver um problema de forma reativa, melhorar a performance de um produto ou processo existente é com a metodologia Red X
  • Prevenir proativamente problemas na fase de Concepção de Produtos e Processos é com a Resilient Engineering
  • Resolver problemas administrativos ou de negócios é com TransaXional Problem Solving
  • Trabalhar na cultura da empresa de maneira estrutural e eficiente focando na resolução de problemas complexos em deversos setores é com Rolling Top 5 Leadership
Dependendo das suas necessidades atuais e objetivos futuros, uma ou todas estas disciplinas podem ser a sua solução na resolução de problemas.

Elimine problemas mais rápidos e muito mais eficientemente, sem reincidências, com uma abordagem transformadora

estrategicamente elaborado para mudar a forma como se resolvem os problemas

Meeting at a company with speaker discussing problem solving programs

Pronto para começar a Resolver Problemas de verdade?

Ficamos felizes de ouvir isso!

Agora que você entende o valor do que estamos falando, saiba que somos seletivos sobre como selecionamos nossos parceiros. We don’t work with anyone. 

Apenas nos relacionamos com empresas, que investem em largamente na melhoria de seus negócios, performance e na capacitação de seu time.. Queremos criar com ele um programa de capacitação em resolução de problemas complexos que não deixe nenhum membro da equipe de fora. 

Temos programas de capacitação em vários países em todo o mundo, mas só oferecemos algumas vagas limitadas em nossos treinamentos abertos por ano. Vamos conversar sobre quais datas melhor se encaixam no seu time, ou, um programa dentro de sua empresa. Se estiver interessado em criar um programa completo de resolução de problemas, falemos de formação dentre de suas instalações e sendo assim que possa se adequar sua agenda. 

Se você estiver interessado em conversar sobre como seria uma parceria deste tipo, estamos a disposição…

…prontos para conversar…

em qualquer parte do mundo. 

Inicie uma Conversa

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John Doe

Saiba mais sobre as nossas estratégias e abordagem Transformativas

Simples na execução, robusta quanto as bases estatísticas, por natureza

Resolução de Problemas Red X

Resolver problemas técnicos de causa oculta (NTF) rapidamente, sem recorrências

Reaje rápido com Red X

Resilient Engineering

Prevenir falhas técnicas antes mesmo de elas acontecerem

Previna com o Resilient

Resolução Transaxional de Problemas

Resolver problemas do processo onde nem todos apontam

Simplifique com TransaXional

Rolling top 5 leadership

Selecionar e Suportar projetos de alto impacto para um ROI máximo na resolução de problemas

Organize-se com RT5

Resolução de Problemas Red X

Resolver rapidamente problemas técnicos complexos (NTF), convergindo para a causa raiz oculta

Reaje rápido com Red X

Resilient Engineering

Exponha e trate de questões de alto risco antes do lançamento do seu produto.

Previna com o Resilient

Resolução Transaxional de Problemas

Descobrir fonte de problemas no processo onde nem todos os dedos apontam

Simplifique com TransaXional

Rolling top 5 leadership

Maximizar o ROI da resolução de problemas através da construção de uma competência e cultura

Organize-se com RT5

Estrutura inovadora e simplicidade refinada que permite rapidez na resolução

Deixe a nossa equipe de especialistas ajudar a melhorar a sua habilidade de resolução de problemas. Entre em contato conosco hoje mesmo para formar uma equipe!

Comece a trabalhar
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Problema resolvido.

Resultados Entregues.

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Serviços

Recursos

Legal

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Pete Shainin

Chairman

Pete Shainin is a highly qualified and experienced mechanical engineer with over 57 years of experience in engineering, 39 of which he has spent at Shainin. He earned his Mechanical Engineering degree from Stevens Institute of Technology in 1966 and became a Professional Engineer in Washington State in 1970. 

Pete’s career began at Pratt & Whitney Aircraft, where he worked as a Quality Control Engineering Assistant and a Product Development Engineering Assistant. He then moved on to Marine Construction & Design, where he worked as a Marine Deck Machinery Design Engineer. Pete also worked at Standard Screw as an Engineering Assistant to Vernon Roosa, inventor of the Roosamaster Diesel Injector System, before becoming a Marine Deck Machinery Sales Engineer at Skagit Corp. 

After many years of working in the family business and taking on more leadership roles, Pete became CEO of Shainin LLC and eventually transitioned to the role of Chairman in 2010, where he currently serves. 

Throughout his career, Pete has achieved many successes, including building and leading teams that created the Shainin worldwide engineering business starting with his father’s work as a single individual. This is mirrored in his passion for sailing, where he led a crew of eight to victory in the challenging 2300-mile race from Victoria, British Columbia to Maui, Hawaii, in 2006. 

Just like in business, sailing requires teamwork, strategy, and dedication. Pete’s ability to bring his team together and lead them to success in the face of adversity is a testament to his leadership skills both on and off the water. What sets Pete apart is his love of building successful teams and his humility. 

Outside of work, Pete enjoys designing and building mechanisms to solve specific problems, and sailing. His dedication and commitment to excellence have brought him success in all aspects of his life, whether it’s in the boardroom or on the deck of a sailboat.

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Gina Rozak

General Counsel

Gina Rozak is our General Counsel at Shainin. With over a decade of legal expertise, Gina understands the importance of building strong relationships with our customers, ensuring that they’re successful with implementing Shainin methodology while protecting the interests of all parties.

Gina holds a Bachelor of Science degree from Central Michigan University and attended law school, receiving her Juris Doctorate degree from Thomas M. Cooley in Lansing, Michigan. She’s licensed to practice law in Michigan and was admitted to practice in the Eastern District of Michigan Federal Court. With years of experience under her belt, Gina has developed ongoing relationships with our customers, providing her with valuable insights into the legal challenges that businesses like yours face. 

When she’s not working, Gina loves to spend time with her family, bake delicious treats, and keep fit by running. Her weekends are usually filled with getting kids around to their different activities and sometimes she gets to relax by indulging in TV shows ranging from historical fiction to reality, to the many fascinating subjects on the History Channel. 

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Diane Schwarzkopf

Chief Financial Officer/Global Controller

Diane Schwarzkopf has been with Shainin since July 2016. Despite starting her career with a focus on Programming/Computer Science and later shifting to an Accounting degree, Diane never anticipated she’d be working for a global organization. Today, she navigates the significant complexities of her role as Global Controller with aplomb, leveraging a diverse knowledge base built on years of experience across various industries.   

Diane’s leadership style is characterized by a commitment to accuracy, collaboration, and responsiveness. Recognizing the importance of these attributes in her field, she strives to create an environment where management and staff feel heard and supported, and her direct reports are afforded ample opportunities for professional growth. She tackles challenges head-on while her forward-thinking approach in anticipating needs is instrumental in the smooth running of Shainin’s global operations. 

Beyond her professional life, Diane is a passionate reader, immersing herself in a variety of genres ranging from suspense and mystery to neuro-linguistic programming and leadership books. She also indulges in crafting activities, particularly knitting and crocheting. Diane and her husband relish outdoor activities, including kayaking and running. She is mother to two adult children and a genuine pet lover who dotes on her cats, Sophie and Ivan, and Truda, her energetic Doberman. 

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Tom Smith

Director of Business Development

Tom Smith is the Director of Business Development at Shainin with over 20 years of experience in leadership roles in aerospace manufacturing, operations, engineering, and logistics. 
 
Having been directly responsible for the P&L of multi-site manufacturing businesses with revenues ranging from $20M to $350M+, Tom has championed many iterations of strategically focused Shainin problem solving efforts.  Tom’s ability to quickly assimilate problem solving into operations and engineering functions has proven to be valuable and effective in driving immediate and sustained bottom line improvement. 
 
After calling on Shainin multiple times as a satisfied client throughout his career, Tom decided to join the Shainin team directly in 2019.  His uniquely qualified background and experience have been a source of keen insight and understanding into the needs of Shainin’s customers. 
 
Tom is a certified Shainin RT5 leader and Red-X Journeyman, as well as a Six Sigma Plus Blackbelt, with a deep understanding of OpEx, Lean, Six Sigma, and Red-X problem-solving methods.  He holds a Bachelor of Science in Mechanical Engineering and a Masters of Manufacturing Management, both from The Pennsylvania State University.  Tom is passionate about helping clients achieve their goals by fostering a culture of trust, continuous improvement, and teamwork. 

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Esther Fondermann

Technical Director, Shainin GmbH

Esther Fondermann is a highly accomplished technical leader with over a decade of experience. She currently serves as the Technical Director at Shainin GmbH, where she oversees the technical aspects of the company’s services, leads teams of engineers and technicians, and ensures compliance with industry standards and regulations. 

Esther’s drive towards excellence is evident in her ability to find the root cause of complex problems and implement effective solutions. Her commitment to delivering optimal customer experiences has earned her a well-deserved reputation for exceptional performance. She was introduced to the Shainin Red X methodology during her time at Mercedes, where she worked in different positions such as Quality Engineer in engine production, Master Black Belt in Vehicle Development, Manager of the Program Management Department, and as an Executive Assistant to the Vice President. Esther has extensive manufacturing, engineering, quality management and new product launch experience within the automotive and aerospace industries.  

At the age of 29, Esther earned her Six Sigma Master Black Belt certification, which was preceded by achieving her Red X Master certification. She was impressed by the Shainin methodology’s effectiveness in solving complex problems and improving quality, and she later joined Shainin GmbH to continue her commitment to quality engineering and continuous improvement.  

Esther’s career at Shainin GmbH began in 2012 when she joined as a Senior Technical Consultant, where she further honed her analytical skills to solve complex technical problems. She was quickly recognized for her abilities and was promoted to Technical Manager in 2016. In 2018, she was further promoted to Technical Manager for Europe and Delivery Lead for the D-A-CH region, where she continued to excel in her leadership role. Most recently, Esther was promoted to Technical Director and Member of the Board of Management Shainin GmbH in January 2019. 

Through her success as a former professional field hockey player, Esther has demonstrated her relentless pursuit of superior performance. She played over ten years in the 1st German Hockey League and for the German Hockey National Team. Her experience as an athlete and captain has contributed to her skills in teamwork, leadership, and handling pressure, all of which have been valuable assets in her career. 

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Sergio Lizarraga

Gm Mexico, Technical Dir. Latin America

Sergio serves as our General Manager in Mexico and Technical Director of Latin America with over three decades of experience in manufacturing and engineering. For the past 25 years, Sergio has been using the Shainin methodology to help companies solve complex problems, with a proven track record of success. 

Sergio’s qualifications include a BS in Electronics and Communications Engineering, a Master’s in IT Management, and a Red X Master certification. He has worked in a wide range of industries, including automotive assembly, automotive components, electronics, foundry, mechanical equipment, chemical products, and medical products. 

But what sets Sergio apart is his passion for teaching and coaching. He has traveled to different countries, including Mexico, the USA, Spain, Brazil, Argentina, and Portugal, to teach and coach the Shainin methodology. Additionally, he is a Master Practitioner in Neuro-Linguistic Programming. 

Sergio is known for his charismatic personality and his ability to inspire others. He enjoys playing guitar, spending time with his dogs, and reading in his free time, and is always looking to expand his knowledge and learn new things. 

Sergio’s wealth of experience, dedication to problem-solving, and passion for teaching make him an invaluable asset to any team. Whether you’re looking to tackle a complex manufacturing challenge or improve your team’s problem-solving skills, Sergio has the expertise and drive to help you achieve your goals. 

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Constantin Berg

VP of Operations

Constantin Berg is the Vice President and Managing Director for Shainin’s European division. A graduate of the Technical University of Munich with a diploma in technology and management-based business administration, Constantin began his career at Linde gas and oil company where he first became acquainted with Shainin. 
  
Joining Shainin’s European division as a consultant in 2011, Constantin trained extensively with Richard Shainin learning Red X Methodology. Over the next 9 years he rose through the ranks, eventually becoming VP of Operations, where he led the effort to restructure the division, which emerged stronger than ever before. 
  
Constantin’s success earned him the role of Managing Director for Germany, India, and China. His dedication to the company and its vision of healthy growth into new regions has been crucial in shaping the division’s success. 
  
Beyond his professional achievements, Constantin is a devoted family man, a loving father, and husband. He enjoys spending time with his family, gardening, playing soccer in a recreational league, and reading non-fiction books on business, and biographies. 
  
Constantin is also passionate about making a positive impact on the world. He envisions partnering with corporations to help with environmental causes and supporting health organizations in researching root causes of disease. His desire to make the world a better place is inspiring to all who know and work with him.  

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John Abrahamian

Executive VP - Problem Solving

John Abrahamian is a highly respected problem solver as well as an expert in the field of Lean manufacturing, with a career spanning over three decades. Throughout his career, John has become renowned for his innovative approach to problem-solving and his unwavering dedication to customer satisfaction. 
  
After receiving his BS in Mechanical Engineering from the University of Connecticut in 1985, John began his career as a design and development engineer at Pratt & Whitney. It was during this time that his interest in problem-solving first emerged. By 1994, John had become a Continuous Improvement Manager at the company. During his tenure, John led Pratt & Whitney’s efforts in Lean manufacturing and Value Engineering. 
  
In 1990, John began pursuing his MBA in Operations Management, where he was first introduced to the concept of Lean manufacturing, and this influenced the direction of his career. In 1996, he was encouraged by his Pratt & Whitney team to take Shainin Red X training, building on his Lean manufacturing efforts. This training proved to be a turning point in John’s career, igniting his passion for problem-solving and setting him on a path to becoming one of the industry’s most respected experts. 
  
In 1998, John joined Shainin, where he has spent the last 25 years pursuing his passion for problem-solving. During his time here, John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin methods, seeding what would ultimately become Resilient Engineering.  
  
Despite his busy schedule, John still finds time to pursue his hobbies, which include golfing, stand-up paddleboarding, and skeet shooting. He especially enjoys traveling with his wife and spending time with family, including his three grandsons. 
  
Having the opportunity to work in a wide variety of industries, experiencing different cultures and meeting new and interesting people gives John the kind of job satisfaction that makes him grateful to be in this field of work. He truly enjoys creating meaningful relationships with his customers and inspiring ordinary engineers to become extraordinary problem solvers. 

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Richard Shainin

Executive VP - Training services

With over five decades of experience in engineering, operations, marketing, and sales, Richard is a seasoned professional in the field of quality engineering and problem-solving. 
  
A prolific author and lecturer, Richard has published papers in Quality Engineering and Six Sigma Forum and authored the “Multi-Vari Charts” chapter for the Encyclopedia of Statistics in Quality and Reliability. He is a frequent speaker at quality conferences, including the ASQ World Conference, where he shares his insights on solving complex problems. 
  
Richard has received numerous accolades throughout his career, including being named the 2014 Quality Leader of the Year by the ASQ Automotive Division, and the Cecil C. Craig Lifetime Award from ASQ in 2019, in recognition of his publications. 
  
Prior to joining the company in 1991, Richard led high-performance teams at AT&T, where he gained extensive experience in engineering, operations, marketing, and sales. Today, he continues to guide class development and delivery, working closely with customer leaders to develop and implement more effective organizations for solving complex problems. 
  
With a Bachelor of Engineering degree from Stevens Institute of Technology and an MBA from American University, Richard is a graduate of the AT&T Management Development Program. He has trained thousands of engineers and executives in technical problem-solving skills and leadership skills, solving complex technical problems in castings, electro-mechanical systems, electronics, and assemblies across industries ranging from Automotive, Aerospace, and Consumer Electronics. 
  
Richard’s expertise in problem-solving and leadership makes him an asset to the field of quality engineering, and his contributions continue to inspire professionals worldwide. 

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Craig Hysong

President & CEO

Craig Hysong is a problem-solving expert who has spent his career transforming how companies approach problems. As the President and CEO of Shainin, Craig places the customer at the center of everything he does and is 100% focused on customer satisfaction. 

With over 24 years of experience at Shainin and 13 years of experience at General Motors and ITT Automotive, Craig is a leader in his field. He holds a Bachelor of Science in Electrical Engineering from the Pennsylvania State University and a Master of Science in Manufacturing Systems Engineering from Lehigh University, where he attended as a General Motors Fellow. Craig is a licensed professional engineer and an American Society for Quality (ASQ) certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality & Organizational Excellence.

Craig’s commitment to his work and his customers is unparalleled. He has diversified Shainin’s customer base, implemented a standard sales process, and is working towards establishing the company as the global benchmark in problem-solving. Craig was the recipient of the 2017 Dorian Shainin Medal from ASQ, which recognized him for the development of an innovative conflict detection method. Additionally, his creativity in problem-solving has resulted in four US Patents.

Outside of work, Craig enjoys playing ice hockey, cross country skiing, bicycling, running, and water skiing. He also enjoys working on personal projects around the house and on his cars.

Craig’s passion for problem-solving, exceptional leadership skills, and dedication to customer satisfaction, combined with his down-to-earth and relatable personality, make him an invaluable asset to Shainin and the companies that seek our services.

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Traduções em curso

Caros visitantes,

Estamos atualmente a traduzir o nosso sítio Web para melhor servir a nossa comunidade diversificada de utilizadores. Algumas secções podem ainda não estar disponíveis na sua língua preferida. Agradecemos a sua paciência e não hesite em contactar a nossa equipa se tiver alguma dúvida ou preocupação.

Obrigado pelo vosso apoio.
Shainin

Critérios Dorian Awards

Prêmio Master do ano

O prêmio Master of the Year é para líderes que aumentaram o impacto da resolução de problemas usando tecnologias Shainin dentro de sua organização.

Para ser considerada para este prêmio, a inscrição deve atender aos seguintes critérios:

  • Aplicar habilidades de liderança para expandir o impacto das tecnologias RedX dentro da organização.
  • Os resultados incluem projetos completos que tiveram um impacto signficiantes na performance do negócio
  • Número de pessoas mentoradas para certificação

Critérios Dorian Awards

Prêmio de Liderança RT5

O Rolling Top 5 Leadership Award é para líderes que aumentaram o impacto da solução de problemas usando tecnologias Shainin dentro de sua organização.

Para ser considerada para este prêmio, a inscrição deve atender aos seguintes critérios:

  • Demonstrar liderança, estrutura e planejamento, e mentoria efetiva e dinâmica da cultura de resolução de problemas.
  • Conduzir revisões regulares para garantir que projetos chaves sejam resolvidos com velocidade e eficiência.
  • Encorajar os maiores fornecedores e clientes para juntos resolverem problemas usando as metodologias Shainin e alavancando resultados.
  • Reconhecer e recompensar ativamente a performance em resolução de problemas.
  • O número de projetos bem sucedidos e certificações

Critérios Dorian Awards

Prêmios de projeto de equipe

Esta categoria do prêmio é para reconhecer times de projetos que demonstraram habilidades extraordinárias na aplicação das metodologias da Shainin na resolução de problemas dentro de sua companhia.

Para ser considerada para este prêmio, a inscrição deve atender aos seguintes critérios:

  • Velocidade e Eficiência na Resolução de Problema
  • Dificuldade Técnica e complexidade no problema resolvido
  • Impacto do projeto e alavancamento através da organização
  • Uso criativo das tecnologias da Shainin
  • Clareza na documentação do projeto

Critérios Dorian Awards

Prêmios da empresa

Esta categoria do prêmio é para reconhecer companhias que tiveram sucesso em desenvolver o Programa RedX dentro de suas dependências, divisão ou região, demonstrando melhorias de grande impacto com este desenvolvimento.

Para ser considerada para este prêmio, a inscrição deve atender aos seguintes critérios:

  • Demonstrar o impacto das tecnologias da Shainin melhorando as métricas de negócio.
  • Exemplos incluem: redução de sucata, eliminação de gargalos, retrabalhos, inspeções ou embarques controlados, redução de garantia, reclamação de cliente, aumento de confiabilidade ou outras soluções técnicas de impacto relevante ao negócio.
  • Permitir um lançamento de um novo programa ou produto com sucesso